Privacy Policy.

Who we are

SecureMyFamily (“we”, “us”) operates the website securemyfamily.ca. We are an insurance practice licensed to advise clients in Ontario and Alberta, Canada. Insurance advice is provided by an advisor licensed in Ontario by the Financial Services Regulatory Authority of Ontario (FSRA) and in Alberta by the Alberta Insurance Council.

This policy explains what personal information we collect through this website, why we collect it, who we share it with, and the choices you have. It is written to meet Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

Privacy contact: our Privacy Officer can be reached at info@securemyfamily.ca.

What we collect

When you ask for a quote or contact us, we collect only what we need to respond and to prepare insurance options for you:

• Your name, email address, and phone number
• Your province, the coverage amount you are considering, your age, and whether you use tobacco or nicotine
• Health or lifestyle details you choose to share because they affect your quote (for example, diabetes or heart conditions)
• If you use our coverage calculator: your income, mortgage and debt amounts, and family details you enter, plus your name, email, and phone if you ask us to send or discuss your estimate
• If you book a call: the details you enter in the booking form
• Technical information your browser sends automatically, such as your IP address, device and browser type, and the pages you visit (see Cookies and analytics below)
• If you leave a comment on an article, the information in the comment form and your IP address, which we use to detect spam

Why we collect it

• To respond to your request, prepare quotes, and compare options across the insurers we work with
• To book and prepare for calls with you, and to follow up about your request
• To help you apply for coverage you choose, which requires sharing relevant details with the insurer
• To send you the emails and messages described under Consent and CASL below
• To operate, secure, and improve this website, and to measure how our advertising performs
• To meet our legal, regulatory, and insurer obligations, including record-keeping and complaint handling

Consent and CASL

By submitting a form on this website, you consent to us collecting and using your information for the purposes above and to being contacted about your request by email, phone, or text message. Marketing emails from us identify us as the sender, include our contact information, and always include a working unsubscribe link, as required by Canada’s Anti-Spam Legislation (CASL). You can withdraw consent at any time by using the unsubscribe link, replying to a message, or emailing us — withdrawing consent does not affect records we must keep by law or regulation.

Who we share it with

We never sell your personal information. We share it only where needed to serve your request:

• Insurers and their underwriters — to obtain quotes and, if you choose to apply, to process your application
• Formspree — processes the forms on this website and delivers submissions to us
• Brevo — stores your contact details and sends our follow-up and advisor-introduction emails
• Calendly — if you book a call with us
• Meta (Facebook/Instagram) — our advertising pixel measures ad performance; see Cookies and analytics
• Hostinger — hosts this website
• Regulators, or as otherwise required by law, where we are legally obliged to disclose

Some of these providers store or process information on servers outside Canada, including in the United States and the European Union. Information stored in another country may be subject to that country’s laws and lawful access by its authorities.

How long we keep it

We keep personal information only as long as needed for the purposes above and to meet legal, regulatory, and insurer requirements. If you ask for a quote and do not become a client, we delete or anonymize your lead information within 24 months of our last contact with you. If you become a client, your records are kept for as long as your coverage or our relationship lasts and for the additional period our regulators and insurers require. Comments and their metadata are kept while the comment remains on the site.

How we protect it

We use encrypted (HTTPS) connections, reputable providers with their own security programs, and access limited to the people who need it to serve you. No online system is perfectly secure, but we take reasonable steps to protect your information against loss, theft, and unauthorized access, use, or disclosure.

Your rights: access and correction

You may ask us what personal information we hold about you, request a copy, and ask us to correct anything that is inaccurate or incomplete. Email our Privacy Officer at info@securemyfamily.ca and we will respond within 30 days, as PIPEDA requires. In some cases we may need to verify your identity first, and some records may be exempt from disclosure (for example, where they contain another person’s information or are required to be kept by law).

Complaints

If you have a concern about how we handled your personal information, contact our Privacy Officer first at info@securemyfamily.ca and we will work to resolve it. If your complaint is not resolved, you may contact the Office of the Privacy Commissioner of Canada (for PIPEDA) or the Office of the Information and Privacy Commissioner of Alberta (for Alberta PIPA).

Cookies and analytics

This site uses cookies and similar technologies to function, to understand how visitors use the site, and to measure advertising. Our advertising includes the Meta pixel, which lets Meta show and measure our ads on Facebook and Instagram and which may collect information about your visit. WordPress also sets cookies if you log in or leave a comment. You can block or delete cookies in your browser settings; the site will still work, though some features may not. Pages may include embedded content from other websites (for example, videos); that content behaves as if you visited the other website, which may collect data about you under its own privacy policy.

Changes to this policy and effective date

This policy is effective October 10, 2026. If we change it in a meaningful way, we will update this page and revise the effective date shown here.